How to Prepare Bedding and Dry Cleaning for Pickup

Per-item pricing makes preparation simple

Bedding and dry cleaning are priced per item, at published prices. A king comforter costs the same whether it belongs to you or your neighbour, and a blazer is a blazer. That means you can see the price of every piece before you book, add it up yourself, and know what the order will cost before anything leaves your home.

So preparation is not about describing your items well enough to get a price. The price is already on the page. Preparation is about three smaller jobs: matching each piece to the right line on the list, telling us anything we should know about its condition, and keeping per-item pieces apart from your everyday wash and fold laundry. Ten minutes at home covers all three.

This guide walks through each job for comforter and bedding cleaning and dry cleaning, then covers the order minimum, the booking notes, and what happens if a piece turns out to need something different.

Match each piece to the published list

Start by laying out everything you plan to send and finding each piece on the list below. These are the same prices the booking form uses. Prices are before HST, and pickup and delivery are included for every address inside the active service area.

Per-item orders have a minimum subtotal of $20.00 CAD before tax. No minimum-order fee is added. Instead, the booking form tells you how much more you need in items if a small order falls short, so you can add a piece before you confirm. A coat, a suit, or any full-size comforter clears the minimum on its own. Lighter pieces like shirts and ties add up after a few.

If a piece is not on either list, ask us through the contact page before you book rather than tucking it into the bag. That keeps the booking accurate and avoids a piece coming back unprocessed.

Bedding: size, fill, and covers

Bedding prices follow size, so the size is the one detail that matters most. Check the label sewn into a corner seam. Most manufacturers print the size name or the dimensions there. If the label is gone, measure the item flat and compare it to your mattress: a comforter that drapes well over a queen bed is usually a queen.

Fill type does not change the price, but it is worth a line in the booking notes. Down and feather fills need gentle agitation, lower heat, and a long, thorough dry so the clusters do not clump. Synthetic fills are more forgiving. Knowing which one is coming lets us set it up correctly from the start.

Take off any removable duvet cover before pickup. The inner duvet is the per-item piece. The cover is a cotton or linen shell that washes like any other household linen, so it belongs with your everyday laundry in a wash and fold bag. Each booking holds one service, so wash and fold is its own booking, and it can use the same pickup window as your bedding order. Wash and fold has a 15 lb minimum, so a single cover on its own makes the most sense added to your regular laundry.

If you are pulling bedding out of seasonal storage, mention it. A duvet that spent the summer in a closet may come out with a musty smell, and a stain that went into storage untreated has had months to set. Our guide on how often to clean comforters covers sensible intervals for different fills.

Dry cleaning: labels, stains, and small repairs

Every garment sold in Canada carries a care label, usually in a side seam or at the back of the neck. If it says dry clean only, or shows a circle symbol, the piece belongs in a dry cleaning order rather than a wash and fold bag. If you are unsure, our guide on when to choose dry cleaning helps you make the call.

Stains are the detail that helps most. For each one, note what caused it if you know, where it is, and roughly how old it is. "Red wine on the left lapel, about two weeks old, untreated" tells us which pre-treatment to reach for. Fresh stains lift more easily than set-in ones, so if you can, send a stained piece soon rather than at the end of the season.

Note existing damage too: a loose button, a torn lining, a pulled seam. These are not cleaning problems, but they change how a garment is handled, and flagging them up front keeps the record clear about what was there before cleaning.

In Ottawa winters, look at the hems and cuffs of wool coats for white salt lines. Road salt can weaken fibres if it stays in all season, and it needs its own rinse before the main clean. A short note means we plan for it.

Finally, empty every pocket. Pens, lip balm, and receipts survive a home wash badly and dry cleaning no better.

Five steps before you book

1. 1

   Gather and count

   Put every bedding and dry cleaning piece in one spot. Count them and find each one on the published per-item list.

2. 2

   Check labels and sizes

   Read the care label on each garment and the size label on each piece of bedding. Remove duvet covers and set them aside for wash and fold.

3. 3

   Note stains and damage

   Write down what each stain is, where it is, and how old it is, plus any loose buttons or torn linings.

4. 4

   Book one service per order

   Book bedding and dry cleaning as separate orders. They can share the same pickup window. Pick your items and quantities, and check that the order meets the per-item minimum.

5. 5

   Bag it and leave it out

   Bag each order separately and leave the bags at the pickup spot you chose. There is nothing to print or attach.

What to write in the booking notes

The booking form has a care preference field and an open notes field. Use them for anything that is not obvious from the item list.

Short, specific notes beat long ones. "Queen duvet, down fill, coffee stain near one corner, a month old" is everything we need for that piece.

If a piece needs something different

Sometimes a piece ends up in the wrong bag. If a wash and fold bag turns out to hold a dry-clean-only garment, we set it aside and contact you before doing anything with it. We tell you the added price, and we only clean and charge for it if you approve. Otherwise it comes back unprocessed with the rest of your order.

If a piece is something we cannot clean safely, we return it with a short explanation and carry on with the rest of the order. Nothing safe is held back because of one item.

Timing and payment

Standard turnaround is within 48 hours of pickup for every service, bedding and dry cleaning included. A 24-hour rush option is available for a surcharge when you need a piece back sooner.

Your card is saved when you book and charged after delivery, once the invoice is issued. You pay the published price for the pieces you sent, plus HST.

If you clean bedding or coats seasonally, keep a short list on your phone of what you own: two wool coats, one down duvet, one throw. The next time the weather turns, half the preparation is already done.

Common questions about preparing items