Laundry pickup FAQ Plain answers. Posted up front.

Laundryless is an independent laundry pickup and delivery service in Ottawa, run by a single operator. We do wash and fold by the pound, plus dry cleaning, bedding, Airbnb linens, and commercial laundry at flat per-item prices. There is no marketplace and no contractor handoff.

Pickup runs in 3 windows of 4 hours: morning, 8 am to 12 pm; afternoon, 12 to 4 pm; and evening, 4 to 8 pm. Pick a window during booking. We check that the window is still open before your order is placed.

Standard turnaround is 48 hours from pickup to redelivery. A 24 hour rush option is available at an extra fee, selected during booking.

Leave it in any sturdy bag at the spot you describe at booking: a porch, lobby, concierge desk, or a specific door. Add a note for buzzer codes or access details so the pickup runs without a knock.

No. Most pickups and deliveries are contactless at the spot you choose. We send email updates at each step, so you can leave the bag out and carry on with your day.

Reach out through the contact page or your customer app and we rebook the next open window. Nothing is charged for a missed pickup since the card on file is only charged after a completed delivery.

We confirm the postal code at booking. If the address is outside the served zone, you get a quick email instead of a silent decline, and you can join the waitlist for that postal code.

Yes. Wash and fold per-pound has a 15 pound minimum. Orders with only flat per-item services (bedding, dry cleaning, commercial, and Airbnb linens) have a $20.00 CAD subtotal minimum.

Students, teachers, healthcare workers, and seniors who self-declare at booking get the $3.10 CAD per pound rate on wash and fold. The standard rate is $3.19 CAD per pound. No ID is required.

Yes. Wash and fold lists per-pound rates, and bedding, dry cleaning, commercial, and Airbnb linens list flat per-item prices on each service page. There is no quote step.

No. Pickup and delivery are included for every address inside the active Ottawa service area. We confirm your postal code at booking.

The 24 hour rush is an opt-in surcharge added at booking on top of the per-pound or per-item total. The current rush fee is shown in the booking wizard before you confirm.

Bags are weighed on a calibrated scale after pickup, and staff can attach a scale photo to the order. The reading is rounded to the nearest 0.1 lb, then the 15 pound minimum applies. You are charged on the actual weight, never an estimate.

Cards are saved at booking but not charged. After delivery, the order is invoiced and the saved card is charged for the actual amount. There is no upfront charge.

No automatic retry. We email you to update the saved card and any recurring schedule pauses until the card is current.

Pick weekly, every two weeks, or every 4 weeks during booking. There is no contract, no monthly fee, and you can pause, skip, or cancel any pickup. Each pickup is charged after delivery, like a one-time order.

Pick a service, enter your address, and choose a pickup window. You can book as a guest: verify your email and save a card to confirm. The card is charged only after your order is delivered.

You can start the booking wizard as a guest. Email verification and a saved card are required before the booking is confirmed.

Email is the default for confirmations and updates. SMS notifications are an opt-in preference for booking confirmation, driver-on-the-way, delivered, and payment-failed events. Toggle SMS on in your profile.

By default we use fragrance-free detergent, no fabric softener, cold water, and medium or low dryer heat, unless the care label or the service calls for something else. Save your own preferences in your profile, or add a note to one order. We cannot promise an allergen-free facility, so contact us before booking if someone in your home has severe allergies.

We set it aside, return it unwashed, and explain why with a note on your order or a phone call. The rest of the order carries on as normal.

Everyday clothes, towels, sheets, pillowcases, gym kit, and kids clothes: anything that can be machine washed and tumble dried. Dry-clean-only garments, comforters, and duvets are priced per item on their own service pages instead.

We take it out before washing and contact you. We tell you the dry cleaning price, and we clean and charge for it only if you say yes. Otherwise it comes back to you unwashed, and the rest of the bag is washed and folded as normal.

No. Each household is washed on its own, and your laundry is never mixed with another customer's order.

Not always. Old, set-in, or heat-set stains may only fade, and some fabrics and dyes cannot take a stronger treatment. Point out stains in the booking note, and what caused them if you know. If a mark does not fully lift, we note it on your order.

Book dry cleaning as its own order and add each garment by type and count. If you also send wash and fold, book it separately and pick the same pickup window. Bag the garments on their own, apart from any laundry, and empty the pockets. Note stains, loose buttons, or fragile trim in the booking note.

Contact us before booking with the item and its care label. Some specialty items can be added on request. Leather, suede, fur, and heavily beaded pieces need a specialist cleaner, so we do not take them.

Yes, for standard garments: choose the 24 hour rush at booking. We may decline rush for delicate fabrics, structured pieces, or anything that needs extra handling time, and we tell you why and when to expect it.

Pick the size of the bed it covers: Single, Double, Queen, or King. A twin uses the Single price and a California king uses the King price. Throw blankets have their own price.

Yes. Mattress pads are already on the price list by bed size. Pillows and mattress toppers are not on the online list yet, so contact us before you book and we confirm the price first.

Yes, as two orders. Each booking covers one service, so book bedding at its per-item price and wash and fold by the pound, then pick the same pickup window for both. A bedding order has a $20.00 CAD minimum.

Yes. Down, down-alternative, and wool comforters are priced by size, not by fill. Down needs a long, careful dry and wool needs gentle heat, so name the fill in the booking note. For silk fill, contact us before booking.

Yes. Bedding gets the same defaults as every order: fragrance-free detergent and no fabric softener. We cannot promise an allergen-free facility, so contact us before booking if someone in your home has severe allergies.

No. Commercial laundry books like every other service: one pickup at a time or a recurring schedule, with no long-term contract and no monthly fee. You can pause, skip, or cancel a pickup at no charge until we are on the way.

We wash your own: staff uniforms, aprons, table linens, bar towels, and cloths. We do not rent or supply linens.

Per item, from the published commercial price list. The card saved at booking is charged after each pickup is delivered, with HST on its own line. For larger ongoing volume, ask about volume rates through the contact page.

Commercial pickups use the same windows as every order: morning, 8 am to 12 pm; afternoon, 12 to 4 pm; and evening, 4 to 8 pm. Add loading-zone, back-door, or concierge details in the booking note so the pickup runs without a wait.

Within 48 business hours, the same as every support request. Use the contact page and include your item mix and how often you need pickups.

Each property books its own pickups at its own address. If you run several units, contact us before your first booking so we can plan the pickups with you.

Yes. Skipping or cancelling a pickup is free until we mark it as on the way. After that point a trip fee can apply.

No. Standard turnaround is 48 hours and the fastest option is the 24 hour rush. For same-day changeovers, keep a spare set in the unit so the used set can come back on the next turnaround.

No. Leave the bag at the door, in a locker, or at the concierge desk, or have your cleaner hand it off. Put the access details in the booking note.

A King or Queen bedding set is a sheet, pillowcases, and a duvet cover. A towel pack is 4 bath and 4 hand towels. Kitchen linen packs are priced on their own.

Support requests receive a response within 48 business hours. Use the contact page for booking help, billing, and feedback.