Ottawa laundry terms of service for Laundryless pickup customers.

Section 01 · Acceptance

Acceptance

By using the Laundryless website or booking a pickup, you agree to these terms. Use the site for lawful service questions, bookings, and support requests.

A booking is confirmed when you choose one service, a pickup window, and an address inside the area we serve, and you save a card. Saving the card does not charge it. We charge the saved card after your order is delivered.

These terms apply to this website, including the service and pricing pages, the booking form, the contact form, the blog, the policy pages, the accessibility statement, and your customer account. If these terms conflict with a more specific policy page, the more specific policy usually controls for that topic.

Do not use the site to send unlawful content, abuse the service, test security controls without permission, upload unrelated files, impersonate someone else, or interfere with another visitor. We may refuse, pause, or close a request that appears unsafe, fraudulent, outside the service area, or outside what we offer.

Section 02 · Account

Account

You can book without an account. Pick a service, enter your pickup address, choose a pickup window, and save a card. When the booking is placed, we create your account and email you a link to verify your email address, so you can sign in and track the order.

If you already have an account, sign in to book. A booking made while signed in needs a verified email address and a saved card before you can confirm it.

You are responsible for giving accurate contact, address, item, and pickup details. Do not share another person’s contact information without permission. If you book for a household, office, rental unit, or business, you must have the right to request pickup at that address.

Section 03 · Service Availability

Service Availability

Laundryless serves Ottawa at launch. Pickup and delivery are included for every address inside the area we currently serve. There is no fuel, distance, or delivery fee. An address outside that area cannot book.

Pickup depends on the windows open on the day you choose and how many pickups each window can take. If a window is full or closed, the booking form asks you to pick another one. Weather and building access can also affect a pickup.

Standard orders return within 48 hours of pickup. A 24-hour rush is available for an added fee, shown in the booking form before you confirm. Turnaround is a target. Weather, building access problems, or other events outside our control can delay an order. The service policy explains pickup windows, turnaround, and which items we take.

Section 04 · Pricing and Payment

Pricing and Payment

Prices are published on each service page and on the pricing page before you book. Wash and fold is charged by the pound with a 15 lb minimum. Bedding, dry cleaning, commercial, and Airbnb linens are charged by the item, and an order of per-item services has a $20.00 CAD item minimum. Prices are before tax. Ontario HST (13%) is shown as its own line.

Each booking covers one service. To send wash and fold and bedding, book two orders and pick the same pickup window. We weigh wash and fold after pickup and record the actual weight to the nearest 0.1 lb, then the 15 lb minimum applies. The total shown at booking for wash and fold is an estimate; the final amount uses the recorded weight. A confirmed order keeps the prices it was booked at.

Your card is saved at booking and is not charged then. After your order is delivered, we issue the invoice and charge the saved card for the final amount, including any rush fee and HST. If a final total is unusually large, we ask you to confirm it before we charge your card. If a charge fails, we do not retry it automatically. We email you to update your card, and any recurring schedule pauses until the payment is sorted out.

Section 05 · Cancellations

Cancellations

You can cancel a booking for free from your account until we mark the pickup as on the way. After that, contact us to cancel. If you cancel after the pickup is on the way, or we cannot collect your laundry when we arrive, a trip fee may apply. It is the only charge we make without a delivery. Contact us if you want to know the current trip fee before you book. The refund and cancellation policy has the details.

To change a booking, cancel it before the pickup is on the way and book again, or contact us. If we cannot reach you, cannot get into the pickup location, find the address is outside our area, or find items we cannot clean safely, we may pause or cancel the booking and tell you why.

Recurring pickup is not a prepaid subscription. You choose weekly, every 2 weeks, or every 4 weeks, and you can pause, skip, or cancel the schedule from your account. Each pickup is its own order, follows the same cancellation rule, and is charged after that pickup is delivered.

Section 06 · Liability

Liability

The website is provided for service information, booking, and support. Laundryless is not liable for website interruptions, lost browser data, or incorrect details you give us.

If an item comes back damaged or goes missing, contact us with your order number, a description of the item, and any photos you have. We will review it and reply. The service policy explains what to send.

To the extent allowed by law, Laundryless is not responsible for indirect, incidental, special, punitive, or consequential losses from use of the website. Nothing in these terms limits rights that cannot legally be limited under Ontario or Canadian law.

Section 07 · Governing Law (Ontario)

Governing Law (Ontario)

These terms are interpreted under the laws of Ontario and applicable Canadian law. The service is Ottawa-first at launch, and these terms are written for customers here.

If a dispute cannot be resolved through support, we should both first try to resolve it in a practical way before taking formal steps. Being a small, single-operator service does not remove your rights, but it does mean the quickest fix is a direct, specific message about the booking or policy in question.

Section 08 · Changes

Changes

We may update these terms when our service, prices, or policies change. When we do, we change the last-updated date on this page.

We describe important changes in plain words and do not hide them in vague wording. A price change never applies to an order that is already confirmed.

Section 09 · Contact

Contact

Send questions about these terms through the contact page. We reply within 48 business hours. A useful message names the page, the service, your order number if you have one, and the term you are asking about.

Do not send passwords, card numbers, government documents, or unrelated sensitive information through the contact form. If we need more detail, we will tell you what to send and how to send it.